Some good customer service from Hydro Flask

As I’ve documented before, I’m trying to cut down on the number of reusable coffee cups that I throw away all the time. I had been using a Starbucks mug I picked up, but decided I wanted something with a lid that slipped over the opening instead of fitting inside of it. I decided to give the Hydro Flask 16oz coffee mug a try. It’s shorter than the Starbucks one that I’ve been using, but it still fits in my cup holders. I’ve used Hydro Flask for other things, so I knew that it would do just fine keeping my coffee hot all morning.

I really enjoyed it, and was using it regularly until one morning I left the coffee shop, and as I got into my car it started leaking out the edge of the cap. Not just a little leak, but almost pouring out. I got to work and did some investigation and sure enough I couldn’t get it to seal at all. At this point I was a bit miffed that I had purchased something that might turn out to be a lemon. I went to Hydro Flask’s site and found that many other people had complained about leaks in their coffee lids.

However, they have a full warranty on their products, so I filled out the request form, and within a week I had a brand new lid in the mail. It was at this point that I did a quick comparison and discovered that my old lid was completely missing it’s inner seal entirely. I then remembered that on the morning that I discovered the leak I had dropped the lid. Unbeknownst to me the seal must have popped out, and I completely missed it when I picked up the lid. So after all of that, the issue was the fact that I had lost the seal.

The wonderful thing is that Hydro Flask didn’t ask why or ask for the lid back. I told them I had an issue with their product, and they took care of it. It’s that type of customer service that makes me want to continue to look at their products for other uses. Brand loyalty is a big deal for me, and they way you get it is with solid products, and excellent customer service. Good job Hydro Flask.


Beer, running, and geeky things.

4 thoughts on “Some good customer service from Hydro Flask

  1. I have the same problem. Lost the gasket,
    Can’t find way to contact them.
    Can you send me the form you mentioned in your post???

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